Electronics Gear Returns and Refunds:
Electronics Gear Exchange & Return Policy
To exchange or return an item purchased in one of our stores,
email us for a RMA number. Please follow these guidelines:
Exchange and Return Period
Exchange or return your item anytime from the original
purchase date, unopened within the timeframe below:
- 0 days for all special order products*
- 7 days for all including consumer/professional
electronics, computers, monitors, projectors, camcorders,
digital cameras, and radar detectors and all other
electronics.
- 30 days warranty for all electronic repair services
- Refunds will be in the form of store credit credit only. No cash
refunds including credit/debit card refunds.
*If you are returning a special order item we will not be
able to refund the item for any reason.
Non-Returnable Items
Some items cannot be returned, including:
- Labor, delivery and/or installation services
- Pre-paid cards such as music, photo, video or phone
cards
- Digital content (e.g. music downloads from Napster)
- Special order items
- Consumable items such as food, drink and batteries
- Items that are damaged or abused
- Items that are missing accessories, such as remote
controls, cords and cables
- Etched or otherwise personalized items
- Opened computer software, movies, music and video games
can be exchanged for the identical item but cannot be
returned for a refund
Original Receipt
To help facilitate the return, email or fax us the original
receipt a for all exchanges, returns, price matches and warranty
repair services.
Restocking Fee
A restocking fee is applicable in some product categories,
unless the item is defective, or the fee is prohibited by law.
The restocking fee charges are:
- 30% for Special Order Products, including appliances
- 30% for opened computers, notebook computers, all
audio/video, projectors,
camcorders, digital cameras, radar detectors, GPS navigation, in-car video systems
and all other electronics.
Promotional Items and Bundles
As a benefit to our customers, Electronics Gear occasionally
offers promotional items and savings with a purchase or enhanced
savings on a bundle of items when they are purchased together.
- When a promotional item is returned, the value of the
promotional item is deducted from the refund amount. For
instance, if you purchase a TV and get a $100 gift card or
50% off of a DVD player, the $100 value of the gift card or
the total value of the DVD player would be subtracted from
the refund.
- When an item included as part of a promotional bundle is
returned, the bundled discount is void and the value of the
bundled discount will be applied to the refund. This
occasionally results in additional funds being owed to Electronics
Gear. For instance, if your receive $200 in savings
when you purchase a laptop and printer together and you
return either item, the $200 amount will be subtracted from
your refund.
Returning Mobile Phones with Plans
When returning a mobile phone or device with a plan, you are
responsible for canceling service with the carrier. When you
make the return, simply tell the Electronics Gear sales
associate that you also want to cancel your service.
Failure to discontinue service may result in additional
carrier charges. All carrier charges incurred are the full
responsibility of the customer.
If you have questions about mobile phone or device returns,
please email us returns@electronics-gear.net.
Refund Method
Your refund will generally be in the same form as the
original purchase. However when the item was purchased with
cash, debit/credit or a check in an amount greater than $50, the we
reserve the right for the refund to be in the form of store
credit.
Mail-In Rebates
When a product that was purchased when a mail-in rebate was
available on the item, the amount of the rebate may be deducted
from the refund amount.
Country of Origin
The item must be exchanged or returned in the country in
which it was originally purchased.
To Protect Your Personal Data
Please remove all personal data (e.g. computer or wireless
phone data) from any exchanged or returned products. Electronics
Gear is not responsible for any personal data left on or
in an serviced, exchanged or returned product.
Electronics Gear Discretion
Electronics Gear reserves the right to deny any return or
exchange.
Some tests may use a different set of policies. When a
different policy is in effect, you will be informed of those
differences prior to purchase.
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