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Thank you for visiting Electronics Gear web site and we hope you enjoy your stay. Our goal is to allow you to find what you're looking for as easy as possible.
If you find access difficult or incomplete please use our E-mail service by sending us your concerns to:
customersupport@electronics-gear.net

 

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Electronics, Computer Systems/Laptops Warranty & Terms

  • Many of our servers sold are pre-owned or factory recertified unless otherwise stated.
  • All hardware components purchased without a system come with a comprehensive 1-year limited replacement warranty unless otherwise specified.
  • Servers come with a comprehensive 3-year limited parts replacement warranty unless otherwise specified.
  • Desktops built by Electronics Gear come with a comprehensive 3-year limited parts replacement warranty unless otherwise specified.
  • Laptops are subject to manufacturer warranty unless otherwise specified.
  • If agreed to by Electronics Gear, at our discretion, non-defective return systems may be returned within (30) days and are subject to a mandatory 25% restocking fee and minus shipping costs.
  • If agreed to by Electronics Gear, at our discretion, defective return systems may be returned within
    (30) days and refunds are for original system cost and subject to a mandatory 30% restocking fee and minus shipping costs.
  • Buyer is responsible for return shipping costs and insurance, in case of RMA, Warranty Repair or Refund.

LIMITED WARRANTY AGREEMENT

This Agreement applies to products purchased by you from Electronics Gear unless you enter into a separate written agreement with Electronics Gear. THIS AGREEMENT APPLIES TO YOU UNLESS, WITHIN FIFTEEN (15) DAYS OF RECEIVING THIS AGREEMENT OR THE PRODUCT, (i) YOU NOTIFY ELECTRONICS GEAR IN WRITING THAT YOU DO NOT AGREE AND (ii) YOU RETURN YOUR PRODUCT UNDER ELECTRONICS GEAR REFUND POLICY. THIS AGREEMENT CONTAINS A DISPUTE RESOLUTION CLAUSE. PLEASE SEE SECTION 3 BELOW.

1. Product Limited Warranty. Electronics Gear warrants that its products will be free from defects in materials and workmanship for three (3) year or for the period stated on your invoice, whichever is longer. The warranty period begins on the date you receive the product(s) from Electronics Gear. During the warranty period, Electronics Gear will, at its option: (i) provide replacement parts necessary to repair the product, (ii) repair the product, (iii) replace the product with a comparable or superior one, or (iv) refund the amount you paid for the product, LESS SHIPPING & HANDLING, upon its return. You must assist Electronics Gear in diagnosing issues with your product and follow Electronics Gear warranty processes. You must obtain warranty service from Electronics Gear. Electronics Gear will not reimburse you for service performed by others. You may be required to ship your product to and from Electronics Gear at your expense. Replacement parts and products will be serviceably used, comparable in function and performance to the original part, and warranted for the remainder of the original warranty period. If Electronics Gear asks you to return defective parts or products, you must do so within (30) days of Electronics Gear request, with the appropriate RMA form. You are responsible for return shipping costs. Electronics Gear may choose to cross-ship products at Electronics Gear discretion, however, if you fail to return the requested parts or products, Electronics Gear will charge you for the replacement.

THIS LIMITED WARRANTY DOES NOT COVER MISUSE OR MINOR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY. PRODUCTS SOLD BY ELECTRONICS GEAR AS " USED" MAY NOT PERFORM AS WELL AS SIMILAR NEW PRODUCTS. ELECTRONICS GEAR DOES NOT WARRANT AND IS NOT RESPONSIBLE FOR DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS, VIRUSES, UNAUTHORIZED SERVICE OR PARTS, OR THE COMBINATION OF ELECTRONICS GEAR PRODUCTS WITH OTHER PRODUCTS. THIS LIMITED WARRANTY DOES NOT COVER SOFTWARE-RELATED ISSUES.
  • Services and Service Limited Warranty. For a period of three (3) years after services are performed by Electronics Gear under this Agreement, Electronics Gear warrants that such services were performed in a professional and workmanlike manner. You should back up all files before services are performed and remove any data from parts or products returned to Electronics Gear.
    ELECTRONICS GEAR IS NOT RESPONSIBLE FOR ANY LOSS OF YOUR DATA.

     
  • Warranty Process. If the product you received from Electronics Gear is defective during the warranty period, you must contact Electronics Gear via email (customersupport@aelectronics-gear.net ) before taking any further action. After confirming your problem, Electronics Gear will determine the appropriate action to take. Many products warranty issues will have us instruct you to deal direct with the supplier or manufacturer, or other vendor. Electronics Gear may require you to ship the defective product to Electronics Gear in order to repair or replace it.
    In the event Electronics Gear does require you to return the defective product, Electronics Gear will provide you with a Returned Merchandise Authorization (" RMA" ) number. You must include this number with the defective product when you return it. FAILURE TO OBTAIN AN RMA NUMBER PRIOR TO SHIPPING YOUR DEFECTIVE PRODUCT TO Electronics Gear RELIEVES Electronics Gear OF ALL FURTHER OBLIGATIONS UNDER THIS WARRANTY AGREEMENT. When RMA is complete email us and Electronics Gear will instruct you where and how to ship your defective item for repair or replacement.

    Disclaimer of Warranties Limitation of Liability.

    All of Electronics Gear products are guaranteed against defects for one year from the date of the invoice unless stated otherwise.

    Electronics Gear shall, at its own expense and option, either repair or replace defective products during the warranty period provided that Electronics Gear has found them to be defective. Electronics Gear reserves the right to replace defective merchandise with different brand merchandise during the warranty period. If a replacement component is no longer available or is discontinued, Electronics Gear reserves the right to substitute the component for an equivalent item or offer an upgrade option. Any abuse, misuse, modification, or attempted modification of the product (except with prior written authorization from Electronics Gear permitting such modification or attempted modification) shall void this warranty. Electronics Gear reserves the right to charge fees for labor (minimum one hour) and diagnostics, shipping, handling, and insurance if it is determined by Electronics Gear technical staff that the product is not defective or the problem was caused by the user, software, change of configuration, or any modification of the product. Electronics Gear will repair or replace products covered under this limited warranty that are returned to Electronics Gear facility. During the second and third years of extended 3 years limited system warranty customer will need to pay for the return shipping and a deductible fee of $60 fee will be assessed. Back up your data before returning the Product and/or Accessories for repair or replacement.

    EXCEPT AS EXPRESSLY STATED HEREIN, ELECTRONICS GEAR EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO ELECTRONICS GEAR ARISING FROM ANY PRODUCT SOLD ON THE ELECTRONICS GEAR SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL ELECTRONICS GEAR, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.

    THE Electronics Gear WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED "AS IS". Electronics Gear MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE Electronics Gear SITE, ITS OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE. Electronics Gear EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT Electronics Gear, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE Electronics Gear SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
     

    EXCEPT FOR THE WARRANTIES EXPRESSED IN THIS AGREEMENT, ELECTRONICS GEAR DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING:


       
    • IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER APPLICABLE LAW. THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE TERM OF THIS AGREEMENT. ELECTRONICS GEAR AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES, PLUS INTEREST AS ALLOWED BY LAW. NEITHER YOU NOR ELECTRONICS GEAR IS LIABLE TO THE OTHER IF YOU OR IT ARE UNABLE TO PERFORM DUE TO EVENTS YOU OR IT ARE NOT ABLE TO CONTROL, SUCH AS ACTS OF GOD, OR FOR PROPERTY DAMAGE,
       
    • PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA, OR OTHER CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION, OR RESTRICTION UNDER APPLICABLE LAW.

    THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
     

    • Dispute Resolution. You and Electronics Gear agree that any Dispute between You and Electronics Gear will be resolved exclusively and finally by arbitration administered by the National Arbitration Forum (NAF) and conducted under its rules, except as otherwise provided below. You and Electronics Gear will agree on another arbitration forum if NAF ceases operations. The arbitration will be conducted before a single arbitrator, and will be limited solely to the Dispute between You and Electronics Gear. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall be held at any reasonable location near your residence by submission of documents, by telephone, online, or in person, whichever method of presentation You choose. If You prevail in the arbitration of any Dispute with Electronics Gear, Electronics Gear will not reimburse You for any fees you paid to NAF in connection with the arbitration. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Should either party bring a Dispute in a forum other than NAF, the arbitrator may award the other party its reasonable costs and expenses, including attorneys' fees, incurred in staying or dismissing such other proceedings or in otherwise enforcing compliance with this dispute resolution provision. You understand that, in the absence of this provision, You would have had a right to litigate disputes through a court, including the right to litigate claims on a class-wide or class-action basis, and that You have expressly and knowingly waived those rights and agreed to resolve any Disputes through binding arbitration in accordance with the provisions of this paragraph. Under this agreement, you voluntarily waive the right to pursue legal action in a court of law in the United States of America against ELECTRONICS GEAR, or any parents, subsidiaries, affiliates, directors, officers, employees, beneficiaries, agents, assigns, and/or component suppliers. This arbitration provision shall be governed by the Federal Arbitration Act, 9 U.S.C. Section 1, et seq. For the purposes of this provision, the term " Dispute" means any dispute, controversy, or claim arising out of or relating to (i) this Agreement, its interpretation, or the breach, termination, applicability, or validity thereof, (ii) the related order for, purchase, delivery, receipt, or use of any product or service from Electronics Gear, or iii) any other dispute arising out of or relating to the relationship between You and Electronics Gear the term " Electronics Gear" means Electronics Gear, its parents, subsidiaries, affiliates, directors, officers, employees, beneficiaries, agents, assigns, and/or component suppliers (both hardware and software) and the term " You" means you, or those in privity with you, such as family members or beneficiaries. Information may be obtained from the NAF on line at www.arb-forum.com, by calling 800-474-2371, or writing to P.O. Box 50191, Minneapolis, MN, 55405.
       
    • General. You may not assign or transfer this Agreement or warranty without Electronics Gear written consent. Electronics Gear and its subsidiaries and affiliates are intended beneficiaries of
      this Agreement. If there is any inconsistency between this Agreement and any other agreement included with or relating to products or services purchased from Electronics Gear, this Agreement shall govern. This Agreement may not be modified, altered, or amended without the written agreement of Electronics Gear. Any additional or altered terms shall be null and void, unless expressly agreed to in writing by Electronics Gear. If any term of this Agreement is illegal or unenforceable, the legality and enforceability of the remaining provisions shall not be affected or impaired. This Agreement shall be interpreted under the laws of the State of New York, without
      giving effect to conflicts of law rules. This agreement is subject to change at anytime without notice.

    For Residents of Canada: This Agreement is subject to the applicable provisions of Canadian consumer protection laws from which private agreements cannot derogate. You confirm your request that this Agreement and all documents related directly or indirectly thereto be drafted in the English language.

    Electronics Gear is not affiliated, endorsed, sponsored by Dell, HP, or any other Company whose products are sold by Electronics Gear.

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